You will have the option to cancel your order within your confirmation email. You may also contact our customer service team at [email protected]. Please include your order number and the reason for cancellation in your message. Orders can only be ca
Returns must be initiated within 14 days of receiving your order. Items must be unused and in the original packaging. Reach out to our customer support team at [email protected] to initiate the return process with your order number and details about
Yes, we offer refunds and exchanges within 14 days of purchase. To be eligible for a refund or exchange, items must be returned in their original condition, with all tags and packaging intact. Please note that any exceptions, underwear, swimwear, sal
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number in
At EROSCLO, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] with your order number and any relevant details. We
Our standard shipping time within United States is 5-14 business days. For international orders, expect a shipping time of 5-10 business days. Shipping fees, if applicable, will be calculated and displayed at checkout. Please note that delivery times